Task information:

Together with other team members you are responsible for supporting websites and all related systems, ensuring business support on a timely manner and working closely with Roll-out team on roll-out plan when needed. You are expected to be part of the creation of digital customer journey across different Etex brands. In order to achieve these goals, you would need to interact with many digital colleagues in the business around the globe.

This function of Digital Support Specialist includes the following tasks:

• implement digital support activities for business;
• maintain support service catalog;
• participate actively in all project implementation stages;
• collaborate with internal teams and external agencies involved in business support.
• train business stakeholders or team members on how to support features
• Register possible safety hazards and violations. Participate in their removal. Participate in safety conversations and other safety or sustainability activities.
• Constantly improve your qualifications and improve the knowledge required to perform direct duties.
• Share work skills and experience with colleagues. Help each other.
• Participate in the implementation of projects.
• Perform other tasks assigned by direct supervisor.
• Organize meetings, participate actively and provide data related to work performed.
• To substitute other employee when asked by the direct manager.
• Take part in other company‘s activities, including but not limited to volunteering, helping, team building, etc.

Requirements:

To be successful in this role candidate must meet those requirements:

• Knowledge in using different Content Management Systems is required (working experience with EPIserver/Optimizely is a great advantage)
• Knowledge in working with different Product and Digital Assets Management systems is preferred (working experience with Inriver, Stibo or Digizuite is a great advantage)
• Intermediate knowledge on building websites
• Basic understanding of HTML and CSS
• Basic understanding of website design
• Great time management skills
• Strong & impactful communication skills (both oral and written), presentation skills and interpersonal skills in order to deal effectively with internal and external stakeholders
• Strong in conceptual thinking with an ability to translate complex technical information into business focused solutions, incl. design thinking
• Customer focus and agile mindset, build strong customer relationships, and deliver customer-centric solutions that drive business value and/or efficiencies
• Familiar with agile delivery methods
• Fluent knowledge of English is required. Knowledge of other European languages is an advantage.

Company offers:

• Professional team to work with in an international environment and multi-cultural business, exploiting modern working methods and tools.
• Clear and honest Performance evaluation through internal platform.
• As a member of our team, you will be also involved in our global employee Talent management program, and you will have the possibility to apply in international job positions.
• Hybrid work possibility following internal rules.
• Access to an Employee Assistance Program (EAP), includes free legal and financial advice as well as quick access to private counselling services and more.
• Performance annual salary reviews.
• Wellbeing events run throughout the year.
• Many other motivating perks from anywhere: team events, gifts for children and much more!

---

Contacts

---

Confidentiality guaranteed. Only selected candidates will be informed.