Customer Service Representative, German Speaker
Task information:
As a Customer Service Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient assisting with product order related inquiries, as well as post – purchase support. Your essential duties will involve answering incoming calls and emails, as well as working on back-office assignments related to order management, medical prescription administration, and support onboarding of new Dexcom device users
Essential duties and responsibilities:
- Answering incoming calls, placing outbound calls, and responding to emails in a timely manner; clearly documenting all correspondence in company CRM.
- Processing daily inbox including the use of existing machines to support the process.
- Digitizing of all documents using supporting systems.
- Archiving necessary documents.
- Check the medical prescriptions of rtCGM systems received by your customers for completeness based on the regulations of the statutory health insurance companies, initiate all relevant steps including follow-up in case of invalid prescriptions and submit a cost estimate to the statutory health insurance companies based on the prescription, taking into account the applicable contract constellation
- Checking the medical prescriptions of rtCGM systems received by your customers for completeness based on the regulations of the statutory health insurance companies.
- Troubleshooting and seeking solutions to problems related to questions and concerns received from customers.
Requirements:
- Customer focus and empathy, ability to listen and assist patient with their inquiries.
- > 1 year of experience in Operations/Customer Support area.
- Strong verbal and written communication skills and excellent phone manner.
- Strong ability to collaborate and drive results.
- Problem-solving skills by working independently and in collaboration with other teams.
- Intermediate or higher level of English and German language.
- Knowledge of Microsoft Word, Excel, Outlook.
- Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.
Company offers:
- Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.
- Flexible work.
- 5 additional vacation days.
- Health, Life and Accident insurance.
- Health and Wellness programs.
- Private Pension plan.
- Access to the best-in-class training and development programmes.
- Team buildings and events.
- Competitive salary and additional bonuses.
Contacts
Contact person:
Dovydas Balvičius
Phone:
E-mail:
Confidentiality guaranteed. Only selected candidates will be informed.