Specialist in Card Disputes Investigation
Area
Are you looking for new opportunities or considering the possibility of changing your career path and would like to work in a stable organization that cares about employees?
Join Card Disputes Investigation Team in Fraud Operations Department. Our team consists of 13 brilliant and friendly members of different seniorities. We are looking for 1 colleague to join us!
As a specialist you would work with non fraud cases while coping with merchants who did not provide promised services or goods. Your tasks would focus on operational responsibilities such as case investigation and analysis. Besides, you would have an amazing opportunity to work in a hybrid workplace (3-4 days from office, 1-2 days from home) and be a part of a multicultural team.
Depending on your experience and knowledge, we may offer you different seniority of the role.
Mission
- Investigate customer card non fraud dispute cases and apply VISA and MASTERCARD chargeback rules, following standard rules and procedures
- Communicate with different departments and teams within Danske Bank
- Work on process improvements
- Supervise workflow according to deadlines
Skills
- A collaborative and helpful team player with the eagerness to learn quickly and adapt to process changes
- Problem-solving and openness to new ideas
- 1+ years of work experience of a back-office, administrative, or similar nature would be considered as a benefit
- Knowledge of VISA and/or Mastercard chargeback rules will be considered a valuable asset
- Advanced analytical skills, accuracy, and attentiveness to details
- Ability to make decisions based on rules and regulations
- High level of quality and efficiency
- Good time management skills
- Advanced English language skills
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1640 EUR to 2460 EUR gross EUR/monthly).
Your title in job contract will be Officer – Service Delivery Specialist.
