Senior Process Partner in Process Management
Area
We are looking for a skilled professional who can engage with high-level stakeholders, consult, and advise them on all process matters, as well as drive and facilitate change and initiatives towards a specific process area. The position of Senior Process Partner is in the central Process Management team within the Business Controls & Product Management unit at Danske Bank.
The overarching goal for our team is to support the Business Process Owners and Managers on all process-related matters for the processes owned in the three business units: Personal Customers, Business Customers, and Large Corporates & Institutions. We drive mandatory tasks for the Process Owner, maintain their processes, and offer a range of services regarding process development and optimization. We collaborate with partner teams to mitigate unwanted risks and improve process standards. Our responsibility is to ensure that the business processes in each of our areas are mapped, compliant, risk-managed, and in the longer term, that they are optimized, controlled, and performing.
We are a dedicated international team located in Denmark and Lithuania, with various backgrounds and broad experience within Business Process Management. We not only deliver good results but also create a fun and engaging work environment, making it an enjoyable place to thrive professionally.
Depending on your experience and knowledge, we may offer you different levels of seniority for the role
Mission
- Become the single point of contact for process work in the respective area
- Drive the process agenda, including mandatory tasks and initiatives agreed upon with Process Owners/Managers, and create a solid decision foundation
- Build domain knowledge and become a trusted partner for the leadership team of the area
- Ensure that the business processes are up-to-date, compliant, and quality assured
- Work with process pains and improvements from customer remediation cases, risk assessments, audit remarks, and prioritized development initiatives
- Combine business process management and risk management disciplines to reduce operational risk
Skills
- At least 2 years of experience in the business process management discipline (knowledge of BPMN notation)
- Experience in process improvement or optimization development
- Ability to build trusting relationships by collaborating with stakeholders at all levels
- Curious by nature, willing to challenge the status quo, and prioritize customer needs
- Able to maintain focus and progress despite multiple simultaneous tasks, taking ownership of your tasks with high motivation and drive
- Possess good communication skills and the ability to communicate relevant, clear, and concise information
- Able to work independently while still contributing to our team
- Advanced proficiency in English, both spoken and written
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 2400 EUR to 3600 EUR gross EUR/monthly).
Your title in job contract will be Consultant - Processes, Senior.
