Operations Officer with Finnish Language Skills
Area
We are taking care of the estate of deceased Danske Bank customers: accounts, funds, housing loan, etc. Our team is working with the Swedish and Finnish markets, and we use both Scandinavian languages daily.
We collaborate a lot with the legal department and customer service, and we have direct contact with the heirs of the deceased client ‘s estate. The team consists of 18 unique employees and personalities. We have four Swedish-speaking employees who cover the Swedish market, eight employees who speak Finnish, and six employees who speak both Finnish and Swedish and cover the Finnish market.
Depending on your experience and knowledge, we may offer you a different seniority for the role.
The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
Mission
- Check the provided documentation: testaments, deeds of distribution, inventory deeds, powers of attorney, genealogical records and creating genealogical trees, and relinquishments of inheritance
- Perform customer requests: selling custodies, removing mandates in case of conflicts between heirs
- Contact customers, other banks, and other legal entities via various channels
- Special case handling of subtleties with heirs that are living in Sweden and deceased Finnish Danske Bank customers
Skills
- Finnish language skills: reading, writing, and understanding (at least at B1 level) (for which you will receive a monthly language allowance, that depends on your language knowledge level)
- Previous experience with administrative tasks
- High level of accuracy and quality
- Good communication skills and a willingness to navigate changes
- Feedback culture advocate
- Upper-Intermediate English language skills
- The Swedish language would be beneficial
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1400 EUR to 2100 EUR gross EUR/monthly).
Your title in job contract will be Officer - Service Delivery.
