Area

The Transaction Monitoring & Surveillance area is crucial to Danske Bank’s Financial Crime Prevention Management agenda, ensuring that Danske Bank prevents, detects, and manages financial crime risk. As such, TM&S is an integral part of the broader Financial Crime Prevention Monitoring & Screening (FCP M&S) organization within Financial Crime Risk & Prevention (FCRP).

As the Head of TM&S Operations you will ensure sustainable day-to-day Payment and Complex Products Monitoring & Market Surveillance. You will oversee the monitoring of customer payments and market activities, delivering high-quality operational services to the Bank and its customers. The role proactively ensures management, coordination, collaboration, and communication within the department and leads teams directly in Lithuania and indirectly in Poland and the Nordics.

Also, you will focus on the direct leadership and development of Leaders of Leaders and Team Leaders within the overall function of approximately 250 employees, as well as indirect leadership of an additional approximately 90 employees based in Poland and the Nordics. It’s all done while embodying and promoting our purpose and cultural commitments. This role actively participates in high-level FCP M&S management activities and key bank-wide steering committees pertaining to the TM&S agenda.

Depending on your experience, the seniority level of the role may be adjusted.

Mission

The Head of TM&S is an integral member of the FCP M&S Leadership Team and the Extended FCRP Leadership Team. With the aim of being effective, efficient, and customer-centric, as the Head of TM&S, you will:

• Take full responsibility for the function’s agenda management, including KPIs, budget, and coordination within the area
• Significantly contribute to the development of investigative approaches and input towards enhancing related systems and tools, such as case management
• Ensure operationalization of SOPs, agreed business procedures, and instructions across the entire area, and manage necessary Service Level Agreements (SLAs) and documentation
• Maintain adherence to quality standards and the Bank’s risk appetite and guarantee service delivery within agreed SLAs across all market areas and business units
• Execute on strategy, objectives, and plans within the Transaction Monitoring & Surveillance area and be actively involved in the broader TM&S development efforts, providing structured feedback to enhance the accuracy of alerting engines
• Motivate, evaluate, and provide feedback to develop high-performing teams and collaborate closely with Customer Outreach, Continuous Development & Implementation, Quality Control, Analytics, and other relevant departments
• Be responsible and accountable for meeting group-wide regulatory and compliance standards through effective collaboration across 1st and 2nd Lines of Defence
• Represent Transaction Monitoring & Surveillance and FCP M&S at significant governance forums and committees and effectively prepare, conduct, and follow-up to external regulator visits, inspections, and information requests

Skills

• Extensive experience and in-depth understanding of the AML domain within Financial Institutions including a clear focus on Transaction Monitoring and Market Surveillance
• Some knowledge of other financial crime processes, including either KYC, Sanctions and PEP Screening or Fraud Prevention helpful
• Proven Leadership Experience, including leading and developing senior leaders and specialists at various levels with demonstrated expertise in establishing, managing and transforming operations and respective teams
• Comprehensive understanding of and substantial experience with end-to-end process transformation in a complex environment (multiple countries and Business Units)
• Clear analytical thinking and proactive problem-solving skills and outstanding performance and change management capabilities
• Effective global collaboration and stakeholder management across all organizational levels, with exceptional leadership skills and strategic orientation with a global perspective within the domain
• Continuously updated on technological innovations and trends impacting the Banking and Operations sectors
• Advanced English with proven negotiation skills in both written and verbal forms

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 6240 EUR to 9360 EUR gross EUR/monthly).

Your title in job contract will be Leader of leaders.

James Townsend