Area

Can you see yourself being an important part of ensuring Danske Bank’s success in its journey towards being truly data driven in its approach to optimizing processes and running daily operations? If that is the case – seize this opportunity.

We are a new team of three looking for colleagues with data and process analytics experience as we are embarking on a journey to implement process mining technology within the bank to enable us to meet our performance improvement expectations set out for us by our leadership. We are on a mission to optimise processes, enhance data accuracy, and unlock valuable insights to enable the organisation’s growth. Out team fosters a collaborative environment, working closely with the organisation to understand their requirements and provide the necessary solutions, training, and support in order for them to reach their goals.

The role of our team is to:

• Support the organisation to identify and implement improvements to our processes using data mined from within our systems
• Provide business insights on process performance that can be used to make daily operations more efficient and effective
• Collaborate to provide dashboards that can be used to enhance business decisions and improve operational performance
• Identify process automations and liaise with our robotics tribe and operations to ensure manual activity is reduced via automation
• Ensure that we are GDPR compliant and that the rights of our employees and customers are always protected
• Engage with stakeholders to ensure that we have a clear understanding of the processes and the levers to make improvements to them

Mission

• Collaborate with Operations and Tribes to get a clear understanding of our processes and the system events that define them in the digital space
• Be the conduit between SME’s, Developers and Data Engineer to support the transformation of the process and system data into the process mining format
• Support operations to define their operational requirements and collaborate internally to provide solutions
• Establish best practice of how to use data insights to improve processes
• Support local process improvement employees to identify improvements, potential solutions, and implementation activities
• Train all users in the process mining solution and how to interpret the data to make improvements and make informed business decisions

Skills

• You thrive from working in an agile setup and will take ownership and responsibility for our outcomes and deliverables, as well as you are proactive and feel comfortable not waiting to be assigned tasks
• You are not restricted by a job description and have a “can do“ attitude, getting involved to find solutions to problems in order to deliver in a dynamic environment
• You are a keen listener and engage with stakeholders to provide solutions to their problems, based on their requirements
• You have a solid knowledge and experience working with data analytics
• You have knowledge and experience working with structured problem solving / improvement methodology (Lean, 6 Sigma, 8D etc)
• You are attentive to details and focus on accuracy
• You have analytical and problem-solving mindset
• You have willingness and curiosity to learn new things
• Advanced English skills

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 3440 EUR to 5160 EUR gross EUR/monthly).

Your title in job contract will be Analyst - Business, Senior.

Renata Masione