Task information:

• Responding to customer inquiries through various communication channels (phone, email, chat).
• Handling complaints, returns, and other issues related to customer dissatisfaction.
• Identifying customer needs and assisting them in using specific product features.
• Providing professional customer service in accordance with company values.
• Supporting the sales team by informing customers about available products and offers.
• Nurturing long-term relationships with customers and building a positive company image.
• Collecting and analyzing customer feedback to improve service quality.
• Regularly reporting and providing feedback to the product development department.
• Translating of marketing materials and campaigns, including creating a Lithuanian website and webshop.

Requirements:

• Fluency in Lithuanian (min. C1).
• Very good knowledge of English.
• 1-2 years of experience in a customer service related position (preferably in the technology industry).
• Understanding of customer service processes and ability to solve problems in a proactive manner.
• Excellent communication skills and empathy in dealing with customers.
• Ability to solve problems independently and work under pressure.
• Ability to build relationships with customers and colleagues.
• Experience working with individual and/or B2B customers will be an asset.

Advantages:

• Interest in technological innovations.
• Interest in marketing related issues.
• Knowledge of additional foreign languages.
• Positive attitude and willingness to engage with a global team working remotely.

Company offers:

• Opportunity for career development in a modern, innovative technology company.
• Product training and support in the implementation process.
• Opportunity to work in a dynamic, international environment.
• Necessary work tools (laptop, phone).
• A cafeteria of benefits.
• Additional days off.

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