IT Service Manager
Right now, we are looking for an IT Service Manager to join our team. I am Carlos Morales and I am heading the Case Management team in Telia IT. We, at Telia, are a global company, thus we are now building a global Telia IT. As part of new ways to work we are enabling a close cooperation of Business Units and Telia IT.
Ready to make better happen?
As ISM, you will manage licensing, GDPR and IT-Security, and daily operations mainly for ServiceNow and Zendesk platform. This is a great opportunity if you love combining technology, economy and business stakeholder relationships. Some of your main responsibilities will be running life cycle management, service level management, develop and maintaining the IT service, establish and maintaining continuous collaboration with IT capabilities and other supporting services (e.g. control center, vendor support, application support) to secure platform availability and continuous operations. Other responsibilities:
Take part in IT budgeting, interfacing with vendors and IT services providers.
Negotiating license agreements with platform and service providers.
Close cooperation with Product Owner, developing IT development roadmap.
Participate in process improvement for ways of working.
Identify requirements based upon knowledge of business processes and recommendations of our architects.
Assists in the delivery of technology solutions to the business and user adoption of new solutions or ways of working.
System health monitoring implementation and setting KPI’s.
Continuously focus on platform security and performance improvements.
Is this you?
Driven by a positive attitude with strong communication skills.
Working with technology is something that drives and excites you.
Team-player and collaboration star.
Partnerships builder (with key stakeholders at all levels across the organization).
Flexible and good at prioritizing activities.
Excellent decision maker/analyst.
Daring challenger and driver.
DARE, CARE, SIMPLIFY – these are the inseparable values of your personality.
Your Experience:
IT and IT management with an understanding of infrastructure, processes and routines – within the last 3 years.
You have knowledge of managing cloud and on prem. platforms (preferably ServiceNow).
Technical knowledge of ServiceNow is an advantage.
Good understanding of IT Security including, GDPR and ISO certifications.
Experience managing Projects and IT budgeting.
Excellent verbal and written communication skills
ITIL experience or certification.
ITIL, Agile way of working, SAFe and Lean is familiar mindsets, principles and methodologies that you implemented and worked with.
Good IT/business presentation skills for multiple levels of management.
University degree in IT or related field.
Telia is more than a workplace!
With us you will learn from skilled colleagues across international borders, joining a team that makes each other stronger and the world better by solving challenges. We are proud of our friendly atmosphere where people are excited about their work. We thrive on our diversity and ambition to deliver great products and extraordinary experiences for our customers. In a world where choices are endless, if you want to make a real impact, this is a place where you belong.
We offer a monthly base salary from 2900 - 4300 EUR gross plus annual bonuses, depending on your competencies, your and Telia results. We also have a great benefits package which includes:
Health insurance and pension plan
Various Telia and partners discounts and offers
Additional vacation days
1-month workcation / year
Flexibility that enables work-life balance
Chance to grow both personally and professionally with our internal programs
Open, relaxed, and fun working environment
+19 000 awesome colleagues across Nordic & Baltics
What happens next?
If you fancy joining our team, I am waiting for your CV! If you need more information about this role – do not hesitate to contact [email protected].
Deadline for applications: 2024-04-26. Please note that the position might be closed prior to the application deadline.
Required background controls will be performed.