Service delivery specialist in Cross Border Payments
Area
Are you set to become an essential contributor in cross border payments, making certain that our clients’ funds reach their intended destinations?
Envision yourself as an essential member of the Cross Border Payments team, working to resolve payment-related issues for our diverse clientele across all Danske Bank branches in the Nordic region. Our team’s main task is to edit payments that cannot be sent or received due to some kind of formatting or technical issues. We handle very small volumes compared to how many payments are processed without our intervention, however this still gives us enough exceptions to investigate and handle.
At Danske Bank, we support workplace flexibility with our hybrid working model, allowing you to enjoy the benefits of both in-office collaboration and remote work.
*Depending on your experience and knowledge, we may offer you a different seniority for the role.
Mission
- Resolve various payment-related issues and requests received from different bank branches, customers, and internal teams via internal systems, Outlook, and phone
- Process transactions according to strict cut-off deadlines
- Be involved in quality improvement from customer and system perspectives
- Deal with high-quality requests for customer satisfaction
- Closely collaborate with other teams
Skills
- Higher education degree
- At least 1 year of experience in financial operations, ideally with payment processing experience
- Ability to prioritize and multitask with great attention to detail
- Capable to work individually and within a team
- Ability to handle stress when working with high value payments and strict cut off times
- A collaborative spirit with a positive, innovative mindset
- SWIFT knowledge is beneficial for quicker onboarding
- Ability to handle stress when working with high value payments and strict cut off times
- Advanced English language skills
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1680 EUR to 2520 EUR gross EUR/monthly).
Your title in job contract will be Officer - Service Delivery Specialist.
