Senior Business Analyst in End User Services – GenAI services
Area
Our team, End User Services, is enhancing the user experience by providing quality support and innovative solutions. We focus on understanding the needs of our users and delivering services that improve their productivity and satisfaction. Gen AI services team is currently working on the Copilot project, which aims to integrate advanced AI capabilities into our services to offer personalized assistance and streamline workflows.
Innovative Projects: Work with the latest AI technology, including generative AI and advanced language models, as part of the Copilot project.
Impact at Scale: Your work will enhance efficiency, customer experience, and decision-making processes at Danske Bank.
Learning Opportunities: Access modern tools and continuous learning to maintain skills in AI and business analysis.
Collaborative Environment: Join a team focused on technology and innovation, fostering professional growth.
Mission
- Requirements Gathering: Manage requirements for license management, user deployment (SharePoint, Power Platform), and Tableau Dashboards for M365 Copilot tracking
- Service Onboarding and Compliance: Support Microsoft 365 Copilot Chat onboarding and ensure compliance via risk assessments
- Governance Framework and Agent Setup: Implement governance policies for M365 agents and oversee setup and configuration
- Integrations and Context Extension: Facilitate M365 Copilot integrations and extend index context with technical teams
- Documentation: Maintain detailed documentation for all project aspects
Skills
- Analytical Skills and Attention to Detail: Ability to analyze complex data and derive insights
- Communication and Documentation Skills: Effective at gathering requirements, collaborating, and documenting processes clearly. Software Development Project Experience: Working as a business analyst in software development and implementation projects
- Team Collaboration: Ability to work seamlessly with various departments
- SharePoint, Forms, and Tableau Knowledge: Familiarity with these tools is beneficial
- Is quietly motivated to achieve results
- Flexible and Open to Learning: Able to adjust and willing to learn new technologies and methodologies
- Problem-Solver: Proficient problem-solving skills are essential to navigate and find effective solutions
- Advanced English both written and verbal
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 3440 EUR to 5160 EUR gross EUR/monthly).
Your title in job contract will be Analyst - Business, Senior.
