Area

Are you excited about analysing data and preparing reports to improve quality performance?

You will be part of Quality Assurance Team within the AML area. We are responsible for assessing the quality and outcome of many different processes across the bank and participating in updating and quality-assuring existing guidelines and procedures.

You will be a part of a diverse, highly engaged, and professional team of 11 professionals placed in Denmark and Lithuania that works well together and knows that no two days will be the same. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

As a Risk Officer, you will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the small-medium business banking area. You will engage with different stakeholders across the organization and provide reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvements.

We are looking for you who would like to be part of the team, contribute to achieve great results, and possess a solid focus on structure and details on your daily work.You will find this role highly motivating if you thrive in a global environment with complexity and multiple interactions both within and outside the team and strive for good communication and collaboration.

Depending on your experience, you may be offered a different seniority of the role.

Mission

• Analyse data and preparing reports to improve quality performance at individual and team level in accordance with internal rules and regulations
• Identify and ensure constant improvement of service quality within a large and complex team by preparing action proposals
• Ensure coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted by the stakeholders’ organization, intervening as an expert in calibration sessions
• Optimise the use of the quality and monitoring tools and ensure improvements in the quality reports
• Ensure close collaboration between the Quality Assurance team, its stakeholders and other relevant departments regarding quality management
• Support customer centric and learning culture in the organization
• Provide regular reporting to the management and stakeholders on related area

Skills

• At least 2-3 years of experience in AML area (knowledge of business banking will be considered as a benefit)
• Strong attention to the details
• Ability to give and receive a constructive feedback
• Experience in developing or working within quality assurance frameworks and methodologies
• Good skills with quality KPI understanding and planning actions against gap analysis
• Stakeholder management experience with ability to influence and convince
• Being analytical and structured
• Ability to communicate and collaborate successfully across the organization
• Upper-Intermediate English skills

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 2640 EUR to 3960 EUR gross EUR/monthly).

Your title in job contract will be Officer - Business Risk & Controls.

Stine Holst Christensen