Operations Officer in Customer Care Delivery FI and NO team (Maternity cover)
Area
Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!
You will have an exciting opportunity to be a part of a team that provides services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing customer packages and ensuring smooth District (e-banking) features set-up for the Finish and Norway market.
We are looking for a colleague who would be focused on efficiency, team goals, seek to provide high-quality services to our Corporate customers, and be engaged in Lean culture.
The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
Please note that this is a fixed-term contract for maternity cover.
Depending on your experience and knowledge, we may offer you a different seniority for the role.
Mission
- Ensure delivery of Everyday Banking Corporate day-to-day services for Finish & Norway business and VIP customers
- Solve issues and daily ad-hoc requests to ensure the best possible customer experience
- Have close collaboration with Finish & Norway advisers’ teams, stakeholders and optimize solutions for our customers
- Ensure the best quality of processes and constantly look for the solutions to improve or automate them (Robotics, Lean, etc.)
- Be part of various initiatives and projects
Skills
- At least 1 year of experience in an operational or administrative role would be a beneficial asset
- Critical mindset, detail orientation
- Focus on high quality and accuracy
- Team player and goal-oriented
- High collaboration and communications skills
- Proactive learner and process challenger
- Upper-intermediate English skills
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1400 EUR to 2100 EUR gross EUR/monthly).
Your title in job contract will be Officer - Service Delivery.