Area

Do you want to make the world a better place to live? Do you want to play a crucial role in preventing our customers from fraud? Are you starting your career or considering the opportunity of changing your career path and would like to work in an effective and stable organisation that cares about employees?

Join our Card Fraud Investigation Team in the Fraud Operations Department. Our team consists of 10 friendly members of different seniorities. You will be responsible for various tasks that enable us to increase our card fraud detection and prevention capabilities. In addition, you will work closely with our card fraud analytics team, sharing valuable information on emerging fraud scenarios.

Currently, we are working in a hybrid setup where the employees are expected to be present at the office for 3-4 days a week with a primary work location in Vilnius, Lithuania.

*Depending on your experience, you may be offered a different seniority level.

Mission

• Investigate card fraud alerts and card fraud disputes
• Communicate with different departments and teams within Danske Bank
• Work on process improvement
• Supervise workflow according to deadlines

Skills

• Previous operational work experience (in an operations center or banking/administrative field)
• Analytical thinking
• Upper-Intermediate English skills
• High level of quality and efficiency
• Problem-solving, openness to new ideas, and decision-making skills
• Ability to learn quickly and adapt to process changes
• Higher education
• Previous work experience working with payment fraud would be a pro

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1480 EUR to 2220 EUR gross EUR/monthly).

Your title in job contract will be Officer - Service Delivery Specialist, Associate.

Gelmina Cibulskaite