Associate Operations Officer in Card Operational Services team
Area
We are looking for you to join our team of 10 people for a special project we have for the upcoming years. The main task is to assist our Danish customers in changing their card products and to ensure that customers receive the expected service on time. Besides project activities, there will not be much space for routine since we handle a variety of about 80 tasks. We support all Nordic markets in the Cards area, starting with private card exceptions and end-to-end processes for corporate cards. Can you imagine how awesome it would be to become an expert at handling most of them? The team will assist you with all tasks and questions you may have and support you in learning and decision-making.
Depending on your experience and knowledge, we may offer you a different seniority level for the role.
Please note that this is a fixed-term contract for a project (expected duration: around 13 months).
The workplace is located in Vilnius. Danske Bank supports workplace flexibility; we currently use a hybrid work model, where we work at least 3 days in the office.
Mission
- Ensure delivery of project activities and administrative tasks of Corporate cards ordering in different systems
- Solve issues related to cards ordering and administration
- Collaborate with Nordic teams to find the best solutions for case handling
- Communicate with colleagues regarding questions or issues in a written manner
Skills
- Motivation and curiosity to learn new things
- High level of accuracy and quality
- Critical mindset, detail orientation, flexibility
- Upper-Intermediate English skills (in both speaking and writing)
- Not afraid to work in a tight deadlines environment and cope with peak periods
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1160 EUR to 1740 EUR gross EUR/monthly).
Your title in job contract will be Officer – Service Delivery, Associate.
