Join our team as a Process Owner for IT Process and IT Service Management frameworks!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

What You Will Do:

• Strategic and tactical development of IT Process and IT Service Management framework with the purpose to ensure that it is fit for the purpose.
• Develop the frameworks and present it to Senior management for approval, including definition of purpose, scope, goals, improvement roadmaps and interrelation with other Luminor processes and frameworks
• Report process and service framework level KPI-s, status and progress of the process improvement to COO Management and other stakeholders.
• Be accountable for IT process IT service management frameworks results and deliverables, and for the cost and investment related to the frameworks implementation.
• Define and approve IT service and IT process management framework related tool requirements.
• Ensure the frameworks follow the principles defined in IT policies and standards, and handle any deviation escalations. Support definition of IT policies and standards.
• Oversee the management of, and compliance with, the internal and external regulations, policies, procedures, data models, etc. associated with the frameworks and interaction with other frameworks and processes.
• Be responsible for the sponsorship, design, change management and continual improvement of the frameworks and it’s results.
• Manage the framework related training plan.

What We Expect: 

• At least 5 years of proven experience in a process management or process ownership role.
• Certification in CobiT, ITIL, CMMI and/or other IT process management frameworks, very good understanding of related principles. Project management experience and skills.
• A relevant university degree within IT/Business or relevant work experience.
• Good knowledge on current IT processes and technologies, and (decision) frameworks, affecting IT activities and Business - IT integration.
• Experience with managing matrix organisations and achieving results with indirect report lines.
• Leadership and change management skills. Commitment and a strong will to run a global business (openness to change mindset from local perspective to cross-border).
• Good planning and prioritising skills, being a good team player.
• Good understanding on how Technology supports and enables the business, and the ability to translate business requirements into governance frameworks and processes.
• Fluent English is required in spoken and written communication.

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 4400-6500 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 10th of May. We are looking for a candidate primarily already located within the Baltics, please apply with your CV in English and PDF format!