Join our team as an IT Operations Lead!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

What You Will Do:

• Act as responsible person for the end-to-end operational development, management and execution of the IT Operations and Design processes. Drive the processes to ensure process goals and performance targets are achieved.
• Work with Process Owner to define and communicate the process rules, workflows, roles, responsibilities, and accountabilities.
• Define, improve, review process methodologies, tools, standards, process KPIs and templates.
• Be part of central IT Operations team that ensures day-to-day enablement of stability and compliance, monitor and supervise the effectiveness of activities and make recommendations for improvement.
• Be one of on-call shift team members that coordinates significant IT Incidents to ensure enterprise IT stability and continuity, incident communication and ensuring stakeholder confidence.
• During significant IT incidents act as an emergency decision authority for incident recovery decisions.
• Ensure compliance with crisis management protocols.
• Coordinate and prepare regular reports on IT operations performance, risk assessments, and compliance for senior management and regulatory authorities.
• Foster a culture of continuous improvement, innovation, and collaboration within the team through leading by example.

What We Expect: 

• Experience in IT service management, with a strong understanding of ITIL, or other service management frameworks.
• Bachelor's degree in Computer Science, Information Systems, or a related field; a Master's degree is a plus.
• Proven track record of successfully managing and improving IT service management processes in a complex, dynamic environment.
• Knowledge of IT infrastructure, operations, and technologies is essential, including experience with cloud computing, networking, software development, cybersecurity, and database management.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Critical thinking and problem-solving skills, an agile mindset with the ability to analyze complex situations and develop effective solutions.
• Familiarity with IT service management tools and technologies, such as service desk software, IT asset management systems, and monitoring tools.
• Fluent English is required in spoken and written communication.

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 4000-5500 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 2nd of May. We are looking for a candidate primarily already located within the Baltics, please apply with your CV in English and PDF format!