Operations Officer in Domestic Payments Team
Area
Can you imagine yourself being a key person delivering payments-related solutions for corporate and private customers in all Danske Bank branches?
If yes, you could make it happen by joining Danske Bank Lithuania, where we deliver financial solutions to customers.
From an out-tasking model approach, our department evolved into a set of competence centres with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.
We are 15 members team located in the newest and most modern Meadow building in Danske Campus, Vilnius. Our focus is both achieving great results and excellent customer experience and creating great atmosphere based on values and openness within the team.
Depending on your experience and knowledge, we may offer you a different seniority of the role.
Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
Mission
- Handle various payments requests
- Deal with requests received from Scandinavian colleagues
- Take responsibility for maintaining high-quality services for our customers
- Investigate unusual situations related to payments
- Handle daily communication with our stakeholders
- Elaborate on process improvement (lean, robotics, automatization)
- Manage workflow according to established deadlines
Skills
- Previous experience working with operations or administrative tasks (would be an advantage)
- Strong focus on teamwork
- Intermediate English skills
- Focus on high quality and accuracy
- Customer focus with a “can-do” mindset
- Intermediate English language skills
We offer:
We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1400 EUR to 2100 EUR gross EUR/monthly).
Your title in job contract will be Officer - Service Delivery.
